Refund policy
REFUND POLICY
Last updated: September 1, 2026
At Wizarding Robes, we stand behind the quality of our products. Please read our refund policy carefully before making a purchase.
No Returns or Exchanges
We do not accept returns or exchanges under any circumstances. All sales are final. Because our robes are wearable plush items, we cannot resell returned products. Please refer to our Size Guide before ordering to ensure the best fit.
Refund Eligibility
We only offer refunds if your item arrives damaged, defective, or significantly different from what was described on our website. To be eligible for a refund, you must contact us via email on the same day your order arrives. Refund requests submitted after this window will not be accepted.
How to Request a Refund
Email us at kaijuclub64@gmail.com on the day your order arrives with the following:
- Your order number
- Clear photographs showing the damage or defect
- A brief description of the problem
Our team will review your request and respond within 48 hours. If approved, your refund will be processed to your original payment method within 5–10 business days.
What We Do Not Cover
We do not offer refunds for change of mind, incorrect size selection, color preference, or general dissatisfaction with the product. We also do not cover items damaged through normal wear and tear or misuse.
Late or Missing Refunds
If you've been approved for a refund and haven't received it yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund appears. If you've done all of this and still have not received your refund, please contact us at kaijuclub64@gmail.com.
Damaged Items
If your order arrives damaged, you must email us within the same day of delivery at kaijuclub64@gmail.com. Please include photos of the damaged item and packaging. We will review your claim and, if approved, issue a full refund. We do not send replacement items.
Feedback
We are always looking to improve. If you have feedback about your experience, please don't hesitate to reach out to us at kaijuclub64@gmail.com. Your input helps us serve you better.
Contact: kaijuclub64@gmail.com