Shipping policy
SHIPPING POLICY
Last updated: September 1, 2026
Thank you for shopping with Wizarding Robes. Below is our shipping policy. Please read it carefully before placing your order.
Processing Time
Due to high demand, orders may take up to 3 weeks (21 business days) to be processed and shipped. We are a small team and every order is carefully inspected and packaged before it leaves our facility. You will receive a confirmation email with tracking information once your order has shipped.
Tracking Your Order
After your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 2–5 days for tracking information to update after receiving your shipping confirmation. If you have not received tracking information within 3 weeks of placing your order, please contact us at kaijuclub64@gmail.com.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are 6–12 business days depending on your location. International orders may fall on the longer end of this range due to customs processing.
Please note these are estimates and not guarantees. Delivery times may vary depending on customs processing, holidays, weather conditions, or carrier delays.
Free Worldwide Shipping
We offer free standard shipping on all orders worldwide. No minimum purchase required.
Duties, Taxes & Fees
Wizarding Robes is not responsible for any customs duties, taxes, or additional fees that may be charged by your country's customs office. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Lost, Stolen, or Damaged Packages
If your order has not arrived within the estimated delivery window, please contact us at kaijuclub64@gmail.com with your order number. We will work with the carrier to investigate. Wizarding Robes is not responsible for packages that are lost, stolen, or damaged by the carrier after shipment. If a package shows as delivered but you have not received it, please contact the carrier directly and file a claim.
Wrong Address
If you provide an incorrect or incomplete shipping address at checkout, we are not responsible for lost or undelivered packages. Please double-check your shipping information before placing your order. If you notice an error after ordering, contact us immediately at kaijuclub64@gmail.com and we will do our best to update the address before the order ships.
Feedback
If you have any questions or feedback about your shipping experience, please reach out to us at kaijuclub64@gmail.com. We're always working to improve.
Contact: kaijuclub64@gmail.com